How to Find a PSW or Caregiver Near You: A Guide for Families

Quick answer: To find a PSW or caregiver near you, define the support needed, decide between hiring privately or working with an agency or care-connection platform, then screen candidates for qualifications, experience, references and compatibility. Ask clear questions about screening, matching and availability before you decide.

PSW vs caregiver vs support worker vs companion

These terms are often used interchangeably, but they can mean different things:

• PSW (Personal Support Worker): completed a recognized PSW program and provides personal care such as bathing, dressing, mobility and transfers, alongside daily-living support.
• Caregiver: a broad term for someone who provides care; it can describe a family caregiver or a hired care professional.
• Support worker: a general title for someone who helps with daily life and independence, which can include developmental or community support.
• Companion: focuses on company, conversation, activities and connection rather than hands-on personal care.

Common responsibilities

Depending on the role and the person's needs, a care professional may help with personal routines, mobility, meal preparation, light housekeeping, medication reminders, transportation, companionship and keeping families informed. The exact tasks should be agreed in advance and shaped around the individual.

Qualifications, experience and matching

Look for relevant training and current certifications (for example, a PSW certificate, First Aid and CPR), and experience with the specific needs your loved one has. Just as important is the match — a care professional whose personality, communication style and approach fit the person receiving care.

Communication, compatibility, availability and scheduling

Good care depends on trust and clear communication. Consider whether the professional listens well, respects preferences and keeps you informed. Confirm availability, scheduling and what happens when the assigned professional is unavailable, so care stays consistent.

References, screening and safety

Ask how candidates are screened — including background/police checks, reference checks and verification of credentials. If hiring privately, do this yourself; if using an agency or platform, ask them to explain their process. Safety in the home matters, so discuss expectations clearly.

Private care vs agency or platform options

Hiring privately can offer flexibility and lower hourly cost, but the family takes on screening, scheduling, payroll, coverage for absences and related responsibilities. Agencies and care-connection platforms handle much of this and provide backup coverage, typically at a higher cost. Choose the path that fits your family's time, comfort and needs.

12 questions to ask before choosing a care professional

• What training and certifications do you hold, and are they current?
• What experience do you have with needs like ours?
• How were you screened (background check, references)?
• Can you provide references we may contact?
• How do you approach personal care while respecting dignity?
• How do you handle changes in the person's condition or mood?
• What is your availability, and how much notice do you need?
• What happens if you're unavailable for a scheduled visit?
• How will you keep our family informed?
• Are there tasks you are not trained or authorized to perform?
• How do you handle emergencies?
• What are your expectations around scheduling, cancellation and pay?

Warning signs to watch for

• Reluctance to provide references or verify credentials
• Vague answers about screening or qualifications
• Poor communication or not listening to preferences
• Pressure to commit quickly without clear terms
• No plan for coverage when the worker is unavailable

How Bethel Care Connects helps

Bethel Care Connects is building a network of care and support professionals and helps connect families with people who match their needs, availability and preferences. Tell us what you're looking for and we'll help you take the next step.